What's the minimum order for custom promotional products?
Minimum quantity for products vary greatly. Some items like pens and stickers have generally higher minimums of 250 to 500 pieces, while other high-end items or products like awards can have a minimum quantity as few as one (1) piece. If you need a smaller run, call us at 240.252.7852 and we'll find products that work at your quantity.
How long does a custom order take?
Standard orders arrive in 5 to 7 business days after you approve the proof. Embroidered and screen printed apparel usually takes 10 to 12 days, and we'll give you an exact date with your quote.
Can you handle rush orders?
Yes, many products can ship in less than 5 business days, and sometime in as few as 1 to 2 days. Tell us your event date when you ask for a quote, and we'll only show you products that can arrive on time.
What's the difference between embroidery, screen printing and direct-to-garment printing?
Embroidery stitches your logo into the fabric and works best on polos, jackets and caps. Screen printing presses ink through a screen and is the most cost-effective choice for larger runs of t-shirts. Direct-to-garment prints full-color designs straight onto the shirt and suits small runs or detailed artwork.
What file format do you need for my logo?
Vector files work best, ideally .ai, .eps or a vector .pdf, and you can send them through the Art Upload page. If you only have a .jpg or .png, send it anyway and we'll tell you whether it will print cleanly or needs redrawing.
Can I see what my product will look like before I order?
Yes, you'll get a virtual proof showing your logo on the product before anything goes to production, and nothing is made until you approve it. The Virtual Sample tool on product pages also gives you a quick preview.
What areas do you serve?
We're based in North Potomac, Maryland, and mainly work with businesses throughout Washington DC, Maryland and Northern Virginia, although we have a national reach and can ship merchandise anywhere in the world.
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